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Job Vacancy Lahore Position Call Center Team Lead at Arfa Karim Technology Incubator

Arfa Karim Technology Incubator company logo
Published 3 days ago

Arfa Karim Technology Incubator is currently accepting applications for the role of Call Center Team Lead in Lahore. This position is Full-time.

We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.

Arfa Karim Technology Incubator, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.

Job Information

Company:Arfa Karim Technology Incubator
Position:Call Center Team Lead
City:Lahore, Punjab
Province:Punjab
Education:Confidential
Job Type:Full-time

Job Description

Arfa Karim Technology Incubator is seeking a motivated and experienced Call Center Team Lead to oversee our customer service team. In this role, you will ensure high-quality service delivery, drive team performance, and enhance customer satisfaction. Your leadership will be essential as you mentor and develop a team of call center agents.

Key Responsibilities:

  • Supervise daily operations and meet performance targets.
  • Provide coaching and training to team members.
  • Monitor call quality and conduct performance evaluations.
  • Resolve escalated customer inquiries.
  • Collaborate with management for continuous improvement.

Requirements:

  • 2 years in a supervisory role.
  • Strong leadership and communication skills.
  • Proficient in call center software.

Job Type: Full-time

Stipend: Rs35,00.00 – Rs45,00.00/month + incentives.

Benefit

  • Skill development
  • Opportunities for promotion
  • Collaborative work environment
  • Professional training
  • Work-life balance
  • Professional networking opportunities
  • Valuable work experience
  • Access to the latest technology
  • Recognition and performance awards
  • Opportunities to contribute to business growth

Requirements

  • Able to Work Under Pressure
  • Physically and Mentally Healthy
  • Minimum Education of High School Diploma
  • Good Communication Skills
  • Able to Work in a Team
  • Experience in the Related Field (Preferred)
  • Minimum Age of 18 Years
  • Willing to Be Placed in the Designated Work Location
  • No Criminal Record

Company Address

Province Punjab
City Lahore
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Company Information

Arfa Karim Technology Incubator

Arfa Karim Technology Incubator in Pakistan fosters innovation and entrepreneurship by providing a supportive environment for tech startups. Named after the young Pakistani prodigy Arfa Karim, it aims to nurture talent through mentoring, training, and access to resources. The incubator focuses on various technology domains, driving economic growth and promoting a culture of creativity. By connecting entrepreneurs with investors and industry experts, Arfa Karim Technology Incubator plays a crucial role in shaping the future of technology in Pakistan.