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Job Vacancy Islamabad Position Contact Center Team Lead at Abacus Consulting

Abacus Consulting company logo
Published 2 months ago

Welcome to our job portal. Abacus Consulting is offering exciting opportunities for the position of Contact Center Team Lead in Islamabad. We are currently seeking Full-time candidates.

We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Abacus Consulting, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Abacus Consulting. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:Abacus Consulting
Position:Contact Center Team Lead
City:Islamabad, Islamabad Capital Territory
Province:Islamabad Capital Territory
Education:Confidential
Salary:PKR 60.000 - PKR 70.000 per Month
Job Type:Full-time

Job Description

Join Abacus Consulting as a Contact Center Team Lead! We are looking for an enthusiastic leader to manage our team efficiently while ensuring high service levels and achieving business targets. Your responsibilities will include managing business processes, resolving escalated inquiries and complaints, conducting return to work interviews, and providing coaching through call monitoring.

The ideal candidate will maintain training and development plans, motivate team members to achieve retention targets, and offer constructive feedback. This position is a Full-time contract for 11 months, with a pay range of Rs 60,00.00 – Rs 70,00.00 per month. A Bachelor’s degree is preferred.

Benefit

  • Opportunities to contribute to business growth
  • Skill development
  • Work-life balance
  • Access to the latest technology
  • Collaborative work environment
  • Professional training
  • Professional networking opportunities
  • Opportunities for promotion
  • Recognition and performance awards
  • Valuable work experience

Requirements

  • Physically and Mentally Healthy
  • Minimum Age of 18 Years
  • No Criminal Record
  • Experience in the Related Field (Preferred)
  • Good Communication Skills
  • Minimum Education of High School Diploma
  • Able to Work in a Team
  • Able to Work Under Pressure
  • Willing to Be Placed in the Designated Work Location

Company Address

Province Islamabad Capital Territory
City Islamabad
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Company Information

Abacus Consulting

Abacus Consulting is a leading consulting firm based in Pakistan, specializing in business management, technology solutions, and strategic advisory services. Founded in 1988, the company has a proven track record of helping organizations enhance their operational efficiency and drive growth. With a team of experienced professionals, Abacus Consulting offers tailored solutions across various industries, including finance, telecommunications, and healthcare. Their commitment to innovation and quality has established them as a trusted partner for businesses looking to navigate complex challenges in today’s competitive landscape.